Refund Information

1. Customers in Shenzhen can return tickets to designated ticket office at the South side of Shenzhen Stadium and get refunded.

Nov.20: 14:00 -- 21:00

Nov.21: 9:00 -- 21:00

Nov.22: 9:00 -- 17:00

2. Customers who bought tickets from PIAO.COM.CN but cancelled the Shenzhen trip can get refund from PIAO.COM.CN
from Nov.23 to Jan.20:  9:00 - 18:00

When refund, customers are required to return the tickets and show valid identification card such as personal ID card or passport card.

Please also write down your identification number at the reverse side of the tickets.

Any question, feel free to dial 86-10-64177845.

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